Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

At Hometfy, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive high-quality products. If you experience any issue with your order, please review our policy below.

7-Day Return & Replacement

We offer a 7-day return or replacement policy from the date your order is delivered.

You may request a return or replacement if:

  • You received a damaged product.

  • You received the wrong item.

  • The product has a manufacturing defect.

  • The item is incomplete or has missing parts.

Non-Returnable Items

For hygiene and safety reasons, returns or exchanges are not accepted if:

  • The product has been used, washed, or damaged by the customer.

  • The original packaging, accessories, or labels are missing.

  • The return request is made after 7 days of delivery.

  • The issue is due to normal wear and tear or misuse.

Return Conditions

To be eligible for a return or replacement:

  • The product must be unused and in its original condition.

  • All original packaging, manuals, and accessories must be included.

  • Proof of purchase (Order Number) is required.

Refund Process

Once we receive and inspect your returned item:

  • If your return is approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method where applicable.

  • For Cash on Delivery (COD) orders, refunds will be transferred to your provided bank account or mobile wallet.

Replacement Process

If your replacement request is approved, we will dispatch the replacement product as soon as possible at no additional cost (where the issue is confirmed to be our responsibility).

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Hometfy will bear the return shipping cost.

  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will follow our return policy after delivery.

How to Request a Return

To request a return or replacement, please contact our customer support within 7 days of receiving your order and provide:

  • Order Number

  • Full Name

  • Contact Number

  • Clear photos or a short video showing the issue

Our support team will review your request and guide you through the process.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team. We are always happy to assist you.